Our Policies
Cancellations
Guests must cancel their reservation by phone and speak with a front desk staff live by 5:00pm at least 7 days before the date of arrival to receive a full refund (21 Days for arrival dates from September 1 – October 31). E-mail or voicemail cancellation requests will not be accepted. If a reservation is cancelled after the cancellation period, we will make every effort to re-book your room and will try to offer a refund if possible, less any processing fees.
Payment
Upon booking your reservation, The Cabot Lodge will pre-authorize the total amount due to verify your credit card. We will charge the total amount due to that credit card 7 days (21 days in May, Sept and Oct) prior to your arrival date. If the credit card is declined, you must provide us with a new valid credit card within 24 hours or the reservation will be cancelled. The amount due as indicated in the Reservation Confirmation must be paid in full prior to arrival. Failure to make the required payment by the arrival date will result in cancellation of the reservation.
Smoke-Free Hotel
The Cabot Lodge is a 100% smoke and flame-free property. Smoking of any kind (including vaping/e-cigarettes), is not permitted. Guests will be asked to leave without reimbursement and assessed a minimum $250 cleaning fee if it has been determined that they have been smoking, vaping or burning candles or incense in any part of the hotel.
Quiet Hours
Please be respectful of other guests at all times, especially when enjoying our lounge. Quiet hours are 10pm to 8am. Any violation or disturbances will result in a $100 fine charged to the guest’s credit card. More than one incident and that guest will be asked to leave without reimbursement.
Visitors
Guests may have visitors during regular business hours, but must get approval from staff to have anyone in the hotel after 5:00pm that is not listed on the reservation.
Age Requirements
Guests must be 21 years of age to stay at The Cabot Lodge, unless accompanied by a parent or guardian.
Damages
While accidents do happen, guests will be financially responsible for damage due to gross negligence.
Pets
Regrettably, pets of any kind are NOT allowedin any part of the hotel. If a guest requires a service or support animal, please notify us before arrival. No animal shall be left unattended at any time.
Force Majeure
The Cabot Lodge shall not be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature or any causes beyond our control, including computer, internet, telecommunication or other equipment failure, loss of data, disruption of utilities such as water/sewer, electrical service, heating or air conditioning, or any circumstance or disaster that makes it impossible or illegal to provide or use the Hotel’s facilities.
Guest Room Ladders
The Cabot Lodge is not responsible for any injury or damage of any kind to person or property from the use of ladders or accessing and occupying the loft in our guest rooms. Guests agree to use the ladder and loft at their own risk and are hereby notified of the inherent hazards and risks and must use caution when ascending and descending the ladders and occupying the lofted spaces. Children must be at least 8 years old to access the loft and should never be left alone unsupervised.
Obvious Errors
Reservations with room rates that are an obvious error or misprint are not binding. (example: Room Rate of $19 while typical rates are $199).
Agreement
This reservation is a legally binding contract between the Guest and The Cabot Lodge. By completing this reservation, the Guest acknowledges that they, and everyone in their party, understand and agree to the terms, conditions, policies and fees of The Cabot Lodge.